Returns & Exchanges

At Yunomi, we strive to ensure every tea and food product arrives in perfect condition; however, due to the perishable nature of our goods, we can only accept returns for damaged or incorrect items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food or tea items.

• 2.
  Submit Documentation

  Provide clear photographs of the damaged packaging or incorrect product labels to help our quality control team verify the discrepancy.

• 3.
  Receive Authorization

  Once approved, we will provide you with a return authorization number and instructions on whether the item needs to be sent back or disposed of.

• 4.
  Refund or Replacement

  After processing, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.